- About Us
Cork Education Support Centre aims to provide a meeting place for the dissemination of knowledge and information to all teachers, especially by the organisation of courses, seminars, conferences, lectures, debates, symposia and all other means subject to the approval of the committee.
We also aim to encourage fruitful links with and between the different levels of education.
Services available from CESC
Cork Education Support Centre works collaboratively with our education partners to:
CESC is committed to providing the highest levels of customer service as embodied in our Customer Service Charter and in line with the principles of quality customer service as adopted by all Government Departments and Public Service Bodies.
What is a customer service charter?
This Customer Service Charter is a commitment to the quality of our service delivery to you and sets out what CESC will do for you, how we propose to do it, and in what time scale.
CESC is committed to continuously monitoring and improving the quality of our service delivery to you.
How can you help us
You can help us by:
What to expect from CESC
We will endeavour to ensure that our staff:
Where CESC cannot deal with your enquiry it will provide a referral service to the appropriate agency.
In our dealings with customers we will ensure the rights to equal treatment established by equality legislation are upheld. CESC does not discriminate on the grounds of age, disability, gender, family status, race, religious belief, sexual orientation and membership of the traveller community.
Privacy and Confidentiality
All information, both personal and business, provided by you, will be dealt with in total confidence and in a manner that respects your dignity.
CESC is fully committed to providing quality client services.
How to make a complaint
Our staff are dedicated to providing a professional service and getting things right first time. Despite our best endeavours we recognise that things may not always meet customer expectations. We have a standard procedure in place to ensure that we investigate your complaint fully and fairly.